If you have an issue or complaint with our service, please discuss this with the practitioner you are seeing and we will aim to resolve the situation and come to a solution.

As a service, we want to ensure we have strong policies and procedures, so if the issue cannot be mutually resolved, you are able to make a written formal complaint by emailing 

Note: This written grievance is a private document and will be seen only by the Shiloh Trust Board, the independent mediator and the person/organisation the complaint is directed toward.

If you have any questions about this process, please contact us.